Perishable nature
• All products are freshly slaughtered, vacuum-sealed, and shipped refrigerated or frozen. Because meat is highly perishable, we cannot accept returns once an order has left our facility.
• Title and risk of loss pass to you when the carrier collects the order.Quality guarantee
• If your order arrives spoiled, damaged, or incorrect, email [SUPPORT EMAIL] within [X] hours of delivery and attach clear photos of the packaging, label, and product.
• Qualifying claims will receive either (a) a replacement shipment at no extra cost, or (b) a refund to the original payment method, issued within [Y] business days.
• We may decline or prorate claims that lack timely notice, required photos, or evidence of mishandling after delivery (for example, products left unrefrigerated).Order changes / cancellations
• You may cancel or modify an order until it has been marked “Processing.” Once processing begins, the order is final and non-refundable.
• Pre-orders for Eid al-Adha or other seasonal items must be cancelled at least [Z] days before the scheduled slaughter date.Shipping delays
• We are not responsible for carrier delays caused by weather or other events outside our control, but we will assist in filing claims. If a delay results in spoilage despite proper insulation and cold-pack life, we will honor the Quality guarantee above.Contact
Khan Meat Pointe
Attention: Customer Care
63 Belmont Ave, Garfield, NJ 07026, USA
[info@meatpointe.com] | [678-334-9727]